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Have questions about your order, or a general enquiry?
All proceeds from sales at the AM Shop directly support the Australian Museum's vital work. Your purchases help fund collections management, research, education programs, exhibitions, and public initiatives. We are particularly focused on improving community understanding of climate change and demonstrating ways to protect and conserve the natural environment.
Yes, you can access the Financial Statements in the Australian Museum Annual Report. This report provides a comprehensive overview of the museum's financial performance, including how revenue from the shop contributes to our mission and activities.
The AM Shop offers a diverse range of products, including exquisite mineral and fossil speciments, STEM games, puzzles and kits, science jewellery, First Nations and Pacific Cultures Art, Objects, clothing, accessories and jewellery, Dinosaur toys, games and puzzles, sustainable living homewares and unique items inspired by our collection and exhibitions. Whether you're interested in science, natural history, or cultural heritage, there's something for everyone.
The Australian Museum shop is located on the ground floor of the Australian Museum, 1 William Street, Sydney 2010.
Once your order is placed, you'll receive a confirmation email letting you know that our fulfilment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
Yes we have a returns policy. While we hope you are happy with your purchase, if you are not satisfied or if the item is damaged or defective, we will exchange or issue a refund provided that the goods are returned in the original packaging with labels intact, unworn, unwashed, unused and in saleable condition. If you would like to exchange or refund a purchase, please contact us as soon as possible at firstname.lastname@example.org with the word ‘Return’ and the order confirmation number in the e-mail subject header.
To stay informed about the latest products, promotions, and museum news, you can subscribe to our newsletter through this website. Additionally, you can follow us on instagram: @shop.australian.museum, for regular updates and announcements.
Yes, there are several ways to support the Australian Museum, including becoming a member, making a donation, or volunteering. Click through to the Australian Museum website to explore various ways you can contribute to our mission and make a difference in the fields of science, research, and education.
For any questions, concerns, or assistance related to your online shop experience, please visit our Contact Us page. We are here to help and provide you with the information you need.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
We are committed to ethical purchasing practices. All artworks and products featured in our online shop are acquired directly from Indigenous artists or owned art centers across Australia. This ensures that the artists receive fair compensation for their work and that their cultural and intellectual property rights are respected.
The Indigenous Art Code is a set of principles and standards for the ethical conduct of the art trade in relation to Indigenous art. The Australian Museum is dedicated to upholding these principles and only works with suppliers who are signatories to the Indigenous Art Code. This commitment ensures transparency, fairness, and respect in our relationships with Indigenous artists and communities.
Yes, our pricing reflects the value of the art and products, and artists receive fair compensation for their work. We prioritize ethical pricing that recognizes the time, skill, and cultural significance embedded in each piece of Indigenous art and product.
Absolutely. We take great care to ensure the authenticity of the items we feature in our online shop. All works are sourced directly from Indigenous artists and owned art centres, providing you with genuine, culturally rich products.
When you make a purchase from the Australian Museum shop, online or in-store, you directly contribute to the livelihood and well-being of Indigenous artists and communities. Your support helps sustain their cultural heritage, artistic traditions, and economic independence.
Yes, we are committed to sharing information about the artists and art centres associated with the products featured in our shop. You can find details about the creators and the cultural context of the artwork in the product descriptions.
The Australian Museum's mission is to ignite wonder, inspire debate, and drive change. When you shop with us, your purchases directly support our mission. We are committed to improving community understanding of climate change and demonstrating how to protect and conserve the natural environment. We aim to be a leader in sustainable retailing.
We have taken several steps to promote sustainability:
We are committed to ethical and sustainable sourcing and collaborate with suppliers to scrutinize supply chains and product provenance. We champion ethical buying of Indigenous and Torres Strait Islander art and products, acquiring all works directly from makers or owned art centres throughout Australia, and we work exclusively with suppliers who are signatories to the Indigenous Art Code.
We recognize that there is more work to be done, and we are continually seeking and implementing better solutions for the planet and our customers. Sustainability is an ongoing commitment, and we are dedicated to making further improvements in reducing our environmental impact.
By choosing to shop with us, you are already contributing to our sustainability efforts. Additionally, you can support our mission by making environmentally conscious choices, such as reusing or recycling packaging materials and products whenever possible.
For additional details about our sustainability initiatives and practices, visit the Australian Museum website, become a member or sign up to our mailing list. We encourage you to stay informed and engaged with our ongoing efforts to protect and conserve the natural environment.
Have questions about your order, or a general enquiry?