Shipping policy

1. Shipping and Delivery

1.1 The AM Online Shop currently ships to the following Countries, States and Territories:

Australia, Brunei, Bangladesh, Cambodia, Canada, China, Cook Islands, Denmark, Fiji, France, French Polynesia, Germany, Hong Kong, India, Indonesia, Ireland, Italy, Japan, Kiribati, Laos, Macao, Malaysia, Maldives, Myanmar, Nauru, Nepal, Netherlands, New Caledonia, New Zealand, Niue, North Korea, Norway, Pakistan, Papua New Guinea, Philippines, Pitcairn Islands, Samoa, Singapore, Solomon Islands, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Timor-Leste, Tokelau, Tonga, Tuvalu, United Kingdom, United States, Vanuatu, Vietnam, Wallis & Fatuna.

1.2 If you would like to make an order from outside of any of these locations, please contact us at shop@australian.museum or via phone on +61 2 93206363, and we’ll try to accommodate you.

1.3 Please note that international deliveries may be subject to inspection by local customs authorities. Packages will carry standard international codes – for example “Women’s knitted garments of man-made fibres”.

1.4 Australia Post  is our third-party postage carrier. Standard and Express Post options are available for Australian delivery addresses only. Outside of Australia only Standard Post is available.  All orders placed are prepared and shipped from Sydney, N.S.W, Australia in plain packaging. The AM is not responsible for delivery times and any estimate we provide about delivery is based on information provided to us by Australia Post.

1.5 Most deliveries will arrive to Australian addresses within 5 - 7 working days from the date of dispatch. For international delivery, please allow an additional 14 days.

1.6 Due to the COVID-19 pandemic, please anticipate delivery delays. Australia Post has indicated that an additional 14 days is typical for all deliveries. If the total amount of days from receiving an Order Confirmation exceeds 21 days for Australian delivery or 35 days for international delivery, please contact us at shop@australian.museum or via phone on +61 2 93206363.